Frequently Asked Questions (FAQs) - AEPS and AEPSi Training


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	FAQs

	AEPS and AEPSi Training

When is training available for AEPS and AEPSi?
How long does it take to arrange for training?
What kind of technical assistance will be available after we purchase AEPS and AEPSi? How quickly can we expect a response if we request technical assistance?
Does Brookes offer "train-the-trainers" workshops so that qualified professionals at our program can train our staff, or is all training offered only through your trainers?
How often should staff receive updated training?

When is training available for AEPS and AEPSi? How long does it take to arrange for training?

Customized on-site training for AEPS and AEPSi by AEPS experts is available throughout the year. We will work closely with you to meet your training needs and schedule. Please contact a sales representative or e-mail us at AEPStraining@brookespublishing.com to discuss schedules and topics.

What kind of technical assistance will be available after we purchase AEPS and AEPSi? How quickly can we expect a response if we request technical assistance?

Included with every AEPSi subscription is

An introductory web-based seminar for your AEPSi system administrator
24/7 technical support by phone and e-mail for all users
Self-guided on-line tutorials for AEPSi system administrators and providers (coming soon!)
On-line user's manual and extensive, regularly updated FAQs (coming soon!)
Webcasts featuring expert authors on timely subjects (e.g., OSEP reporting, developing meaningful IEP/IFSP goals, determining eligibility)

In addition to more advanced on-site group training, we also offer one-on-one consultation with AEPS experts for in-depth, case-specific questions related to AEPS or working with individual children. AEPSi subscribers may call or e-mail customer support, and a Brookes representative will get in touch with rates and other details.

Does Brookes offer "train-the-trainers" workshops so that qualified professionals at our program can train our staff, or is all training offered only through your trainers?

All AEPS on-site trainings can be adapted into "train-the-trainer" workshops or a combination of trainer and provider training. Please contact a sales representative or e-mail us at AEPStraining@brookespublishing.com to discuss your needs. We are happy to work with your program to design the best, most cost-effective training.

How often should staff receive updated training?

The standard AEPS training is enough to get your providers off to a good start with the system and will enable them to use AEPS with proficiency. We recommend that you identify an experienced staff member to receive "train-the-trainer" training and then serve as a resource for additional AEPS questions and needs in your program.

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